Alterspin Casino customer support

How to contact support

Live chat is available directly from the website and typically responds in under 2 minutes. Email support is available at [email protected] with replies within 4 hours.

• Live chat: access from the website 24/7
• Email: [email protected]
• Available 365 days a year, including holidays
• Languages supported: English, German, Spanish, Dutch

What to prepare before contacting support

To speed up resolution, have your account details and relevant screenshots or transaction IDs ready when you contact support.

• Your registered email address
• Your account username if applicable
• A description of your issue
• Screenshots or transaction reference numbers for payment or bonus issues
• Any error messages you have encountered

Common support topics

Support can assist with account access, bonus eligibility, payment methods, withdrawals, game issues, responsible gambling settings and general account queries.

• Account sign-in and password recovery
• Deposit and withdrawal assistance
• Bonus eligibility and wagering progress
• Payment method issues or failed transactions
• Self-exclusion and responsible gambling limits
• Technical issues or game crashes

Responsible gambling support

Alterspin Casino offers tools to help you stay in control of your play. You can set deposit limits, take a cooling-off period, enable reality checks and self-exclude for up to 5 years.

• Deposit limits: set daily, weekly or monthly spending caps
• Reality checks: receive periodic reminders of time and money spent
• Cooling-off period: pause your account for 1 to 7 days to reflect
• Self-exclusion: block your account from 1 day to 5 years; reactivation available after a 48-hour cooling-off period
• Session time limits: control how long you can play in one session
• External help: contact Gambling Help Online or Lifeline Australia for additional support

To access responsible gambling tools, sign in to your account and check your account settings.